Sunday, June 26, 2011

Don't be fooled by Century Tel/Link & don't sign up w/ them

Posting my so-called customer service chat with Century Link Telephone so all the world knows what sort of service they provide:

https://ecare.centurylink.com/netagent/scripts/srvgate.dll?Action=1060/
is url for customer service chat page for century tel supposedly; 7:12 am; 26-June-2011;

7:11:27 AM CDT 
Gloria Poole
Initial Question/Comment: Some criminal has stolen my password while I was using your so-called secure {but NOT secure] of https://secure.centurylink.net/
7:11:32 AM CDT 
System
Welcome to CenturyLink!
7:11:42 AM CDT 
System
We apologize for the wait. A technical support specialist will be with you shortly.
7:11:47 AM CDT 
System
Computer running slow? Need help installing a new printer? Having trouble with a network router? CenturyLink RescueIT can help!!
7:11:57 AM CDT 
System
Our RescueIT team can help with a variety of computer-related issues that include PC tune-ups, hardware and software installation, security and virus support, home networking, troubleshooting, and repair.
7:12:07 AM CDT 
System
Check out http://www.rescueit.com for more information, or ask our support agent about it when your chat session begins.
7:12:57 AM CDT 
System
Please continue to hold. We will be with you soon.
7:13:37 AM CDT 
System
For answers to common questions you can use http://centurylink.net/support
7:13:57 AM CDT 
System
CenturyLink RescueIT consultants provide support for a wide variety of computer services. Not sure what your computer problem is? No problem, we're here to help!
7:14:27 AM CDT 
System
We apologize for the delay. We are experiencing high chat volume today, but we want to help every customer as thoroughly as possible. Thank you for your patience.
7:14:57 AM CDT 
System
Ruby F. has joined this session!
7:14:57 AM CDT 
System
Connected with Ruby F.
7:15:02 AM CDT 
System
Phone Number: xxxxxxxxxx [redacted by me to prevent posting my home telephone on the web]/
7:15:02 AM CDT 
System
Welcome to CenturyLink Internet Technical Support! My name is Ruby F., and I will be assisting you today. Please give me a moment while I pull up your account information.
7:15:17 AM CDT 
Ruby F.
I am sorry to hear that you are experiencing problems today. I will be glad to assist you with this.
7:15:17 AM CDT 
Ruby F.
It appears that this issue may be more complex than we can effectively resolve by chat. To received specialized support, please call 877-646-3282 so that we can take care of this issue with you.
7:18:30 AM CDT 
Ruby F.
Is there anything else that I may assist you with today?
7:20:23 AM CDT 
Gloria Poole:
Calling you up does not solve anything. I have done that repeatedly.Century Tel is crooked as hell. You have allowed dozens of criminals to access my computer by allowing a fraudulent criminal user to steal a wifi connection of mine that had a password and was supposedly encrypted, and change the password and rename it after my apt to fool you [it didn't fool me because my connection is not named after my apt]. and then read every email I have had on my acct for nearly 2 yrs. I should sue you all for fraud! And I have learned that when my second exhusband from Colorado is trying to stalk me on line & I change my password to stop him, he calls u up to get you to lock me out until I tell u the new password so your crooks can tell it to him. If you all go to hell, it will be what u deserve for the con-man tricks and deceit you have done to me your paying customer for 2 years. I am not giving that felon cocaine-addict violent psycho my password. not now, not ever. You unlock my acct now.
Ruby F.:
THe specialist will be able to assist you with this.
7:21:43 AM CDT 
Gloria Poole
Yea, and he or she will then know my password which is what this is all about. isn't it? Note: url is https://ecare.centurylink.com/netagent/scripts/srvgate.dll?Action=1060/
Ruby F.
They will be able to better answer that question for you there.
7:24:59 AM CDT 
System
The session has ended!
And at top page:
Thank you for chatting with us today. This concludes the chat session.

You may now exit the survey by clicking the button below or by clicking on the "X" in the upper-right-hand corner of this window. [And the logo Marist Research which did not copy].
Gloria Poole; at my apt and via my $91/month century tel almost worthless security telephone dsl line.
; @ 7:32am; 26-June-2011








                
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